Reverse logistics

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Do you need to collect, disassemble and process used products or product parts?

Reverse logistics is a rather general term which could include the following:

Product repair and returns
Customer service
Parts management
Return processing
Product Recovery Management

Managing these tasks can be a little intimidating. ITS Fabry can help you.

What you would need to have an efficient reverse logistics system:

A system capable of coping with returns
A workshop to adapt, repair or sort products
A customer service and billing system
A flexible and competent IT system

All the above are available from ITS Fabry.

Example :
Are you a foreign company manufacturing IT products (or any other consumer goods) and would like to distribute these throughout Europe ?

Your success in Europe will depend on the quality of your product as well as the service provided to your end users. The return management and customer service supporting your products will help make or break your reputation. In a fast moving industry, the comments such as “ Product is good but customer service and replacement inexistent” can hurt a company’s success significantly.

ITS Fabry can make the difference for you. Reverse logistics is the service for which our expertise in all domains will be very useful.

We can of course import your products, manage related customs declarations, adapt to the European specifications by changing plugs or testing materials through our workshop, stock, prepare orders, take care of legislation compliance but we can also help you in many other ways:

Adapt your literature to the EU market
Host various help lines
Ensure customer returns
Sort through defective – repairable parts
Repair or replace products
Bill out of warranty products
Destroy all defective parts with destruction certifications

This list is far from being exhaustive….

By subcontracting the above to a specialist company, you will save time to concentrate on your core business of selling and marketing your products. We can give you the edge to make the difference in the European market.