Do you need to collect,
disassemble and process used products or product parts?
Reverse
logistics is a rather general term which could include the
following:
Product
repair and returns Customer
service Parts
management Return
processing Product
Recovery Management
Managing these tasks can be a
little intimidating. ITS Fabry can help you.
What you would need to
have an efficient reverse logistics system:
A system capable of coping with
returns
A workshop to adapt, repair or sort products
A customer service and billing system
A flexible and competent IT system
All
the above are available from ITS Fabry.
Example
: Are you a foreign company manufacturing IT products (or any
other consumer goods) and would like to distribute these throughout
Europe ?
Your
success in Europe will depend on the quality of your product
as well
as the service provided to your end
users. The return
management and customer service supporting your products will
help make or break your reputation. In a fast moving industry,
the comments such as “ Product is good but customer service
and replacement inexistent” can hurt a company’s
success significantly.
ITS Fabry can make the difference for you. Reverse
logistics is the service for which our expertise in all domains
will be very useful.
We can of course import your products, manage related customs
declarations, adapt to the European specifications by changing
plugs or testing materials through our
workshop, stock, prepare
orders, take care of legislation compliance but we can also help
you in many other ways:
Adapt
your literature to the EU market Host various help lines Ensure customer returns Sort
through defective – repairable parts Repair or replace products Bill out of warranty products Destroy all defective parts with destruction certifications
This
list is far from being exhaustive….
By subcontracting the above to a specialist company, you will
save time to concentrate on your core business of selling and marketing
your products. We can give you the edge to make the difference
in the European market.
Product
repair and returns
