Billing: one-off end-user (“retail”) customers or corporate accounts, all currencies, all countries, all VAT rates. Invoices raised and sent out promptly (daily or weekly as required)

Payment processing and bank reconciliation: all payment methods, unlimited number of your own bank accounts, unlimited number of currencies, payments processed daily. Cash in advance option.

Credit Control: statements, reminders, copy invoices, as and when required, in one or more languages. Possibility of debtor contact prior to due date to reduce late payment due to non-communicated disputes. Daily updates of ledgers and aged debts. History of all conversations and correspondence. Disputes referred on receipt, or managed in-house if combined with our complaints and response management package.

Debt management: aged debt recovery (up to referral for legal action)

Financial Reporting: Cash, Accounts Receivable, Aged Debt, etc, all tailored to the client’s specification.

Complaints and response management: Pre-and After Sales Customer Service (order status queries, billing and payment enquiries, service complaint management)

Solutions tailored entirely to
your requirements and specification

Management of chargeable “Out of warranty” repairs and exchanges
Whether returns are received on our premises or in your own warehouse or in an unlimited number of in-country drop-zones, if your service is payable in advance, we can collect payment and manage the release of the orders on receipt of payment.

Whether you repair all products or only send replacements, and whether you ship all returns from a central location or from a number of different countries, we will ensure all invoices are raised in a timely manner, with the correct VAT rate for each country and in the currencies you specify.